亞馬遜GENERIC侵權(quán)及需要發(fā)票審核賣家申訴成功分享
時(shí)間：2017-02-21
我銷售的產(chǎn)品都是沒有品牌的，在標(biāo)題，描述，品牌都寫的是“GENERIC” 已經(jīng)恢復(fù)銷售權(quán)我是直接發(fā)郵件到pq-review@amazon.com（沒有提供任何發(fā)票，收據(jù)，授權(quán)證明），不是通過后臺(tái)直接申訴的，也不要開case，開case全是轉(zhuǎn)發(fā)的，亞馬遜基本不會(huì)回復(fù)你們的（我的情況是在發(fā)郵件之前是刪除了所有的generic的產(chǎn)品）
GENERIC侵權(quán) 解決方案一
郵件內(nèi)容如下：
Hello, thank you for your reply.First of all,the three products are generic(no brand!),or the brand(s) is not registered in the local market selling to, for example North America and Europe, my listings (title, brand and description) as “generic”. absolutely compatible products,you can get it from their title, brand, and product description.What we sale are generic,If you insist!Please let me know which brand and intellectual property rights these products involved.
At present, I have checked all the stock of goods, other goods do not have any problems. Look forward to your reply more information, let me check and solve,and provide relevant information. thank you very much
希望這個(gè)郵件能幫助到你們，被移出銷售權(quán)的可以根據(jù)各自的情況寫！
GENERIC侵權(quán) 解決方案二
首先，他收到了亞馬遜暫時(shí)取消其銷售權(quán)的郵件，但他銷售的產(chǎn)品都是沒有品牌的，在標(biāo)題、描述、品牌處都寫的“GENERIC”。
之后，他直接發(fā)郵件到pq-review@amazon.com（沒有提供任何發(fā)票、收據(jù)、授權(quán)證明），不是通過后臺(tái)直接申訴的，也建議不要開case，因?yàn)殚_case全是轉(zhuǎn)發(fā)，亞馬遜基本不會(huì)回復(fù)。同時(shí)，他在發(fā)郵件之前刪除了所有的generic產(chǎn)品。
這位賣家的郵件內(nèi)容如下：
Hello, thank you for your reply. First of all, the three products are generic(nobrand!),or the brand(s) is not registered in the local market selling to, for example North America and Europe, my listings (title, brand and description) as “generic”. absolutely compatible products,you can get it from their title,brand, and product description.What we sale are generic,If you insist! Please let me know which brand and intellectual property rights these products involved.
At present, I have checked all the stock of goods, other goods do not have any problems. Look forward to your reply more information, let me check and solve,and provide relevant information. thank you very much。
另一位中招賣家，在這封郵件的基礎(chǔ)上又加了一段話:
And we fill the "Generic" as the brand name cause on you site it said "If you are not listing a branded product, use "Generic" in the brand attribute".Even on the http://www.uspto.gov/trademark, the "Generic" brand is also dead.
之后，這位賣家從申訴到被解封只用了半天時(shí)間，該賣家賬號(hào)是新的，郵件中沒有加發(fā)票，在郵件申訴前，賣家也把涉事的幾個(gè)generic listing刪掉了。
涉事賣家可以借鑒這些郵件內(nèi)容，再根據(jù)自身情況來修改。同時(shí)，對(duì)于亞馬遜要求的供應(yīng)商發(fā)票、收據(jù)、合同或交貨單副本等盡可能提供，全力配合。
GENERIC侵權(quán) 解決方案三
1.合同和收據(jù)可以造假，有供應(yīng)商簽字蓋章，可以找玩的好的真實(shí)供應(yīng)商也行，日期以前時(shí)間。發(fā)票可以補(bǔ)開現(xiàn)在日期（補(bǔ)開現(xiàn)在的是合法的，不用以前日期也是認(rèn)可的），也可以開現(xiàn)在的PS成以前日期，也可以找個(gè)發(fā)票PS。（發(fā)票代碼什么最好是真實(shí)的和金額對(duì)的上的，可以查到的）要有供應(yīng)商地址公司名稱等，數(shù)量產(chǎn)品對(duì)的上。發(fā)票類似如下（普票和專票都可以，專票稅點(diǎn)較高），每個(gè)地點(diǎn)不一樣，會(huì)計(jì)就知道（需要聯(lián)系供應(yīng)商，口供需要一致）
2.這個(gè)問題是沒有授權(quán)的，如果其它的是需要授權(quán)可以這樣：品牌授權(quán)書
Note: Please print and sign this form and return a scanned PDF or image.
BRAND REGISTRY AUTHORIZATION
By signing this form, you confirm that:
(i)You authorize the “Brand Manager” identified below to manage your brand on Amazon through
Amazon’s Brand Registry.
(ii)You have the ownership rights to give the authority described in (i) above.
If you feel, at any time, that the identified Brand Manager should no longer manage your brand through Amazon’s Brand Registry, contact brand-registry-service@amazon.com to revoke the Brand Manager’s authorization.
Note that:
?By granting Brand Registry authority to an Amazon seller, you are giving that seller greater control, compared to other sellers, over the Amazon detail page attributes (e.g. titles, descriptions and images) for products under your brand.
?Brand Registry enrollment or authorization does not prohibit other sellers from selling the registered products on Amazon.
?Brand Registry authorization is an agreement solely between you and the seller you authorize. Amazon does not vouch for the suitability of the authorized seller or any actions taken (or not taken) by the authorized seller. You acknowledge that Amazon has no responsibility or liability for any actions or inactions by the authorized seller.
?Amazon in its sole discretion may at any time, cancel or modify (a) the Brand Registry or (b) any seller’s Brand Registry authorization.
AUTHORIZED BRAND REGISTRY MANAGER: ******
CONTACT INFORMATION:**********
Business adress: ************,
************
Shenzhen, Guangdong, 518000
China
Email: *******@***.com
Tel: (+86)*****
BRAND NAME(S): ****
BRAND OWNER: *******
BRAND OWNER CONTACT INFORMATION: *****
Business Address: ************,
************
Shenzhen, Guangdong, 518000
China
Email: *******@***.com
Tel: (+86)*****
BRAND OWNER SIGNATURE: ___________________________
Date: ______________________
附上GENERIC侵權(quán) 原文：
Hello,
You currently may not sell on Amazon.com because you are offering items that may infringe intellectual property rights or may be inauthentic. Examples of these items are at the end of this email.
Funds will not be transferred to you but will stay in your account while we work with you to address this issue. If you have any open orders, please ship them.
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.
To sell on Amazon.com again, please send the following information to pq-review@amazon.com:
-- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 90 days. The quantity of items shown should match your inventory.
-- If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
-- Any additional details you would like us to know.
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.
We will review your information and decide if you may sell on Amazon.com again. If you do not send the required information within 17 days, we may not allow you to sell on Amazon.com.
To learn more about our policies, search for "Amazon Anti-Counterfeiting Policy" and "Intellectual Property Violations" in Seller Central Help.
To talk to someone about this email, ask our Seller Support team to contact you (https://sellercentral.amazon.com/hz/contact-us/performance).
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